UK mainland delivery is included (unless otherwise stated).
Shipping to remote areas within the UK may incur an extra charge (including remote Scottish Highlands postcodes AB31-56, DG3-9, FK18-21, G63, HS1-9, IV13-63, KA27-28, KW1-9, PA20-78, PH17-50, ZE1-3 and the Channel Islands).
For any shipping enquiry outside of the UK mainland, please email firstname.lastname@example.org before placing your order to confirm availability of service and additional carriage charges.
From receipt of your order we aim to dispatch artwork within 7 days. If, in the unlikely event there is a delay, we will let you know immediately via email. Artwork orders will either be sent via DHL Express courier service or Royal Mail Special Delivery Service, both of which are tracked, insured and signed for services. Greeting card orders may be made by Royal Mail Recorded Delivery Service depending on the value of the order.
All Artwork purchased through our site will normally be delivered within 30 calendar days after the date of your order confirmation, unless otherwise agreed or specified during the order process (subject to delays caused by events outside of our control).
Deliveries cannot be left anywhere other than the nominated delivery address. A telephone number must be provided where you can be contacted to facilitate the delivery. Up to two subsequent delivery attempts will be made if the first delivery attempt is unsuccessful, which may include leaving a card for you to contact the courier company to arrange re-delivery or local collection.
If we cannot contact you despite our reasonable efforts, or we cannot arrange re-delivery or collection, the item will be returned to us at your cost. We may end the contract and issue you with a refund but may deduct a reasonable sum in compensation for any net costs incurred by us as a result.
As the buyer, it is your responsibility to provide the correct address/addressee and to be able to take delivery of your package. If either requirement is not met and your order is not delivered as a result, refunds will not be provided. If goods are returned to us as undeliverable, a refund will be provided, minus our original shipping and insurance expenses.
If your delivery address is a business premises, please don’t forget to add the name of the business in the delivery address – delivery companies sometimes will not deliver to a business address with no company name.
WORK FOR COLLECTION OR PICK UP ‘IN PERSON’ (NOT BY COURIER)
Some artworks are marked to the effect that prior to purchase you must contact me to arrange pick up in person from Artist Studio Ealing, which is 94 Elers Road, London W13 9QE.
Others are marked to the effect that you must contact me prior to buying to confirm availability and to arrange collection in person from the Half Moon Putney, which is at 93 Lower Richmond Rd, London SW15 1EU. This allows a check to be made to ensure artwork seen on the website / social media is still available to purchase.
Certain larger, single sheet paper artworks on sale, are marked for collection only from the artists’ home studio. Alternatively you can arrange for them to be sent to you in UK destinations +p&p, despatched rolled in a postal tube. To arrange this you need to contact email@example.com prior to purchase to get a p&p costing and make payment.
We do our utmost to ensure that all artwork listed shows up-to-date availability, but we may occasionally be unable to fulfil an order. Should this occur, we will let you know.
WHERE IS MY ORDER?
If your order is taking longer than expected to arrive, please first check the estimated transit times above. Then check the latest tracking information by clicking on any tracking link in the shipping confirmation email sent to you at time of dispatch. If you did not receive this email, please check your junk mail.
In the unlikely event your order is not received, it is important to contact firstname.lastname@example.org as soon as possible after the expected delivery date.
INTERNATIONAL SHIPPING – IMPORT DUTIES
Depending on your country’s laws (most only impose duties on goods over a certain value) you may be charged an import duty. All import duties are the responsibility of the recipient, and we are unable to advise you whether import duties will be chargeable as they vary from country to country and are at the discretion of your country’s customs officials. Please contact your customs office for this information. Estimated delivery times are provided by the shipping companies, while generally reliable, deliveries are not guaranteed to arrive within this time. We are not responsible for delays due to customs. Refunds will not be eligible on orders returned to us due to refusal to receive.
As the buyer/importer, it is your responsibility to provide the correct address/addressee and to be able to take delivery of your package. If either requirement is not met and your order is not delivered as a result, refunds will not be issued. If goods are returned to us by the shipping company as undeliverable, a refund will be provided, minus our original shipping expenses.