Stella Tooth has a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. All return postage fees and customs duties are your responsibility, and the item must be sent on a signed for service with proof of posting.
To start a return, first contact us immediately at firstname.lastname@example.org to explain the return reason, and receive permission to send. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
DAMAGES & ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item has been damaged in transit we may require you to photograph the damage and packaging for insurance reasons.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). If you have placed a commission - this is classified as a custom product, and cannot be returned. Please get in touch if you have questions or concerns about your specific item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.